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Malaysian Diners Welcome Drive-In Restaurant During Lock Down



Malaysian diners yearning to eat out during the COVID-19 lockdown have eagerly welcomed the chance to enjoy restaurant food from the safety and comfort of their vehicles after an eatery started a drive-in service.

In the satellite city of Cyberjaya, customers drive into the parking lot of Padi House restaurant and order from laminated menus through the vehicle windows.  Each meal comes with a customized tray that fits in the narrow space between the driver seat and steering wheel.

The country is struggling with a surge in Covid-19 cases last month and officials were swift to re-impose restrictions that include a ban on dining-in service for restaurants.

Padi House has closed its dine-in service and, like most eateries in Malaysia, have been offering only take-out.  The drive-in service was inspired by airline meals after the restaurant’s sales dropped significantly by 80% according to owner Leow Kim Ngan.

Malaysia is currently at its peak of infections, averaging more than 4,600 new cases per day.  Infection numbers have been climbing steadily since the end of September. A second nationwide lockdown, which bans social activities and inter-state travel, is due to end on Feb 18.

With the challenging business environment brought about by lockdown restrictions, restaurant owners are finding that innovation is key to survive in these challenging times.







Marketing to Millennials

Millennials have started to take over the foodservice industry.  But what do they really want from their dining experience?

According to new research by global law firm CMSFinding the balance: human touch vs. high tech,  millennials now make up nearly 1/3 of restaurants’ annual revenue spending 13% of their total income on eating out.  The report surveyed over 5,000 millennials in 18 countries, including 170 leaders in the hotel and restaurant industry.

Verdict Food Service has narrowed down the five key trends Millennials want in a restaurant.

1. Unique Dining Experiences

Millennials want to show their peers through social media what food they are eating and how different it is.  Restaurants creating this experience for them whether through Instagramable food, beverage, packaging, decor, mobile app and now augmented reality – these features can turn their dining into an experience.

2. Affordable food

The CMS report said the majority of millennials either live with their parents or couples with no children, which allows them to have more money to spend on food.  This report shows that millennials eat out an average of four times a month.

Millennials expect good, healthy food at reasonable prices.  The survey found that one of the most important factors for millennials when choosing a restaurant was value for money.

3. Healthy and organic foods

The same research has found that millennials want more fruits and vegetables on offer at a restaurant’s menu.  This new trend such as meatless options, gluten free, ancient grains and healthier kid’s menus is gaining momentum with popular movements.

4. Connecting through technology

As a big majority of millennials use social media, and 25% are saying that they will pay more at a restaurant if its social media ratings are good.

Some of the technology most wanted by millennial respondents are; the ability to order food and drinks in advance and before arriving (47%), paying via an app (44%) and ordering food electronically at the venue (34%).

5. Convenience and food delivery

As millennials want an emphasis on convenience, meal kits, ready to eat food, ready to drink beverage, food delivery services and food trucks are thriving due to their convenience factor.

Payment technology is another area where millennials have higher expectations with fast and casual chains leading the way with payment cards and apps.

Worth noting
We all know millennials are attached to their phones, love to share their experiences on social media and has proven that they spend a good amount of their income on food.  Restaurants fit that lifestyle perfectly.  If your restaurant’s marketing efforts don’t include millennial-targeted tactics, you’re missing out on a growing market share that could make up the majority of your sales.

WOW: In 2018 over 24 billion selfies were uploaded to Google